Blackhorse":aika2yhx said:
Having second thoughts about this whole thing. Everyone has experiences with this or that vendor that are good, or great or...yeah, not so much. It’s a shame when one customer has a string of poor experiences certainly. But nobody’s perfect, not even close. I just don’t like a “bash fest”. What IS good is for some poor bloke to realize he’s not the only one it’s happening to. But we can likely ALL pull up some unsavory story or stories. Stuff happens...nobody likes it...you, me OR the vendor. To me it’s more what a vendor does after the fact. If you don’t like a certain site, feel you’ve been treated badly there...vote with your proverbial feet...go elsewhere. I’ve done that on a few occasions. Hope I don’t have to again. We’ll see.
Sure, absolutely. But incidents are happening more and more. I have had issues with smokingpipes.com more than once. A few examples : I see a gap between the stem and the shank on a pipe. I send an email asking if it's a trick of the light or is there a gap? They say no, no, it's flush. When I get the pipe, there is a gap, it's not flush. Another time, I order a Stanwell, there is a very ugly discoloration on the acrylic stem. It's easily visible under minimal light so they can't have missed it. But it's not visible on the website and it's not mentioned. So I had to return the pipe. Then I ordered a meerschaum and there was this thing partially blocking the stem's airway. I could never remove it or get a proper smoke out of it. So, 3 strikes, you're out.
Speaking of story, here's another one. How about an order I placed in GB for some Condor and Walnut Flake (now Original Flake). I received Mac Baren Navy Flake in lieu of the Walnut. Contacted the seller, joined pics and asked for the tobacco I ordered. The person says our apologies, I am sending you right away the Mac Baren Navy Flake, can you send back the tobacco (2 packs). I say nooooo, don't send that again (did she read my email? Did she look at the pics?), send what I ordered, the Walnut Flake. I am told they don't sell Walnut Flake, what I ordered is Navy Flake. I have to explain that Walnut Flake is now Original Flake and that they do sell it (I join the link to their website showing a pic of the WF) and that it's what I ordered, thus what I want. I'm told ok, would you mind sending back the tobacco? As there is no mention of reimbursing my shipping fees, I say sure, are you going to reimburse my shipping costs? I get told I'll have to ask, I'll get back to you ASAP.
So: 1. they screw up, 2. they tell me what I want doesn't exist, 3. I have to fight with them to prove it does, 4. they ask I send back the tobacco (which I'm ok with, so long as I don't have to pay for it as it's their mistake) but they are unsure as to if they are going to assume the costs.
I told myself enough of this and sent a reply saying never mind, don't send the tobacco, I'll keep the Navy Flake.
It's not a bashing fest, it's today's growing reality. People work somewhere and don't even know their products. On top of that, when they screw up, the customer is accountable for assuming costs he doesn't have to assume to get what he ordered in the first place. This is without counting that I end up with 100g of Navy Flake that cost me more than twice the price in the US and it's not even in a tin. :roll:
No, it's not bashing, mate. It's simple facts.