Peterson burnthrough! saga ended

[DrT999]

Last October, I purshased two small Petersons, one a mini-calabash fishtail. I realize that once I smoke a pipe, it becomes mine and my responsibility. Today, about the 8th time I smoked it at most, it suffered a complete burnthrough! After 37+ years of piping, I believe I am a fairly experienced piper, and broke it in (I thought at least) as I have the other pipes I have. After smoking it so few times, I can only conclude there was a flaw somewhere inside the actual bowl (I certainly checked and didn't see any potential problems, but I must have missed one)! I have to say, I expected better from Peterson. This is the second pipe I've had a burnthrough with, but the first was a cheap basket briar and I worried about an irregularity when I bought it, and wasn't really surrpised when it burned through after about 20 bowls.

Nope, not happy right now!

 

[petertschantz]

hate to hear that

 

[kaiser83]

Have to admit, I'd be emailing Peterson direct to inform them of the problem. They probably won't do much for you, but peace of mind is priceless, and people sometimes surprise you. Sorry to hear about your luck brother.

 

[Kyle Weiss]

Watch out, guys, apparently the pipe gremlins are mucking about...T, after my meer cracking I'm just as fresh with being pissed about a pipe failure. :| Sorry that happened.

 

[Growley]

Did you try to contact them to see what they'd do? Just wondering how a major producer like that would handle issues that come up.

 

[Rusty Mouse]

All I know it that Peterson's warranty is 90 days from date of purchase, it would be covered if it were in that time frame, I think.

Sorry to hear about this, Sir.

 

[SpeedyPete]

Maybe you should take it back / return it to the dealer you bought it from. They can or rather, should take it up with Peterson on your behalve. I won't just accept it, not from a company like Peterson.

 

[DrT999]

I did contact the vendor (smokingpipes), and they said to mail it back and if they believe it was defective, i will get store credit. Not sure how they will determine that, but I have nothing to lose (excpet a pipe with a big hole in it). Looking at my records (yeah, I'm complusive), this was actually the fifth time I smoked it, the second time with a full bowl.

 

[Briar Spirit]

Peterson are fantastic with customer care, I would expect nothing less than for smokingpipes to refund or replace, as it is clearly a Briar defect Peterson would replace it without a second thought, hope smokingpipes handle your case professionally.

 

[Rob_In_MO]

this was actually the fifth time I smoked it, the second time with a full bowl.

Well heck - there's your problem!



:lol:












:lol!:

Just Kidding, Dr. T! Store credit should be no problem in a case like this.

 

[Harlock999]

Any pictures? :roll:

 

[DrT999]

Any pictures? :roll:

I'll see if my awful cellphone camera can take a clear enough pic tomorrow

 

[Anonymous]

:face:

 

[Jers]

Not a nice thing to have happened. Hopefully you can recover your loss - it sounds like this pipe slipped the QA net at the Peterson factory...

Fraternally

Jers

 

[DrT999]

 

[Rob_In_MO]

Holy Crap!
That's a hell of a Hole!

Definitely structural failure, not your tobacco choices. :mrgreen:

:lol!:



Should be no problem getting credit for that one, Dr. T.
I didn't realize how big the hole actually was. :shock:

 

[Slide]

Incredible!

 

[DrT999]

Holy Crap!
That's a hell of a Hole!

Definitely structural failure, not your tobacco choices. :mrgreen:

Yeah, Kentucky Club burns hot, but not THAT hot!

I didn't realize how big the hole actually was. :shock:

That reminds me of several jokes, but if I acutally posted them the thread would likely be moved to the Rubber Room 8)

 

[Dutch]

That is definitely a flaw in the briar. Those small flake pipes are particularly susceptible to burn out if the briar is flawed, due to the thin walled design. I hope they make it right for you and send a replacement. ale:

 

[femur]

I hope they take care of you on that one. They should.