UGH!!!

[Ozark Wizard]

Just askin' is all.....

Seriously, if you want a direct line to Russ I will PM it to you..

 

[DireWolf]

E-mail from CS today:

Hi Shawn,

Thanks for contacting Pipes & Cigars. I am sorry for the error. We are shipping the missing tobacco today and you should receive it shortly.

Let me know if you have any other questions I can help you with.

Thank you,

Niko Pitsilos

Nicely done.

 

[Ozark Wizard]

E-mail from CS today:

Hi Shawn,

Thanks for contacting Pipes & Cigars. I am sorry for the error. We are shipping the missing tobacco today and you should receive it shortly.

Let me know if you have any other questions I can help you with.

Thank you,

Niko Pitsilos

Nicely done.

WOOHOO!!!!!

 

[eklektos44]

E-mail from CS today:

Hi Shawn,

Thanks for contacting Pipes & Cigars. I am sorry for the error. We are shipping the missing tobacco today and you should receive it shortly.

Let me know if you have any other questions I can help you with.

Thank you,

Niko Pitsilos

Nicely done.

Well that's great! Seems like they've realized there's a problem with their CS and are addressing it!

 

[DireWolf]

I wasn't sure what to expect after hearing some mixed reviews. I was a bit shocked and more than satisfied - they didn't ask or question me at all, though it is only 4 oz of LBF.

As good/rapid of a response as any.

 

[mikesan]

I have been buying all my tobacco from P&C for the past several years. Never had a problem.
Sorry to hear that others have not been so fortunate, and glad to hear that the problems are being addressed.

 

[Ozark Wizard]

Well, I got the balance of the order today, along with a hundred dollar girt card towards a $160 or more case of wine out of Cali.....


So, after all the dust settled, all I can say is I'm glad we are through it. I'm glad Russ was able and willing to help.

 

[tslots]

P&C &W ??

 

[Brewdude]

Well, I got the balance of the order today, along with a hundred dollar girt card towards a $160 or more case of wine out of Cali.....


So, after all the dust settled, all I can say is I'm glad we are through it. I'm glad Russ was able and willing to help.  

And all's well that end well.

Very pleased to see they took care of you Ozzy. Of course it certainly helped that Russ got personally involved!



Cheers,

RR

 

[DrumsAndBeer]

Good to hear that things turned out well for you. I have had some troubles with P&C customer service in the past, but one thing has remained consisent with them, and that's the fact that Russ is a stand up guy and a helluva tobacco blender as well.

 

[Ozark Wizard]

P&C &W  ??

I guess........

Too bad it wasn't beer......

Sounds like it's time to stock up on Cabernets

 

[Ozark Wizard]

Good to hear that things turned out well for you. I have had some troubles with P&C customer service in the past, but one thing has remained consisent with them, and that's the fact that Russ is a stand up guy and a helluva tobacco blender as well.

(Now if we could just get him to bring back 'Sweet and Savory'. Candy in a tin that was......)

Are you listening there Russ?

 

[eklektos44]

P&C &W  ??

I guess........

Too bad it wasn't beer......

Sounds like it's time to stock up on Cabernets

So..drunken PAD next?

 

[Ozark Wizard]

P&C &W  ??

I guess........

Too bad it wasn't beer......

Sounds like it's time to stock up on Cabernets

So..drunken PAD next?

First the WAD, then the PAD, followed by TAD, yes........